http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs en-US Copyright (c) 1997-2008 The Synergy Group Limited Thu, 29 Jul 2010 08:00:05 GMT Thu, 29 Jul 2010 08:00:05 GMT Raccoom rss generator, website http://raccoom.sytes.net, email chrisdarebell@msn.com 120 A City based Business Bank seeks experienced Customer Service and Operations Administrators to join them for a fixed term contract until 31st December 2010. Salary: circa £23,000 (pro rata) The successful candidates will join the current UK Retail Division and service a large number of existing customers through a combination of a telephony service, postal service and operational processing. The UK Retail's primary focus is on direct savings. Key tasks include; * Responding to clients via the telephone, dealing with around 40 calls in a day with enquiries surrounding bank statements, certificates of interest, balance enquiries, account enquiries and similar * Responding in writing to clients requests to a range of requests such as account opening, confirmation of transactions and similar * Accurate static data changes such as change of address, taxation and data clean up projects Skills and experience required; * Experience in banking/ financial services in a busy customer services environment * Data entry and static data amendment experience * Experience of drafting and reviewing customer correspondence * Telephone based customer service experience Qualifications required; * Min 2 A levels or equivalent education is essential (including Maths and English at GCSE or equivalent) Candidates must be able to commit to the fixed term contract up until 31st December 2010, and to be able to work a shift rotation between 08.00 - 20.00hrs (Monday to Friday.) If you can commit to the above, and have the relevant skills and experience gained from a similar role before please send us your CV now. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/banking-customer-service-and-operations-administrators-city-of-london-13456lg-(4) Synergy Group Thu, 29 Jul 2010 08:00:05 GMT http://synergygrp.contentedmanagement.co.uk/14619 An exciting opportunity has arisen for a HR Consultant to join an Investment Bank based in the Heart of the City of London working on a 6 month contract. The Role: The successful HR Consultant will provide all HR related services to London based employees within Equities, FX and Rates, Global Trade Support, and Research. Liaise with Head Office and Global CIB HR team on a daily basis in relation to projects, common processes and procedures, approvals, headcount implementation, restructuring / upgrade targets. Key Responsibilities: The successful HR Consultant will provide day to day HR service to all employees and managers within the relevant client group, including any managers on a global level responsible for London employees; Strategic advice to Department Managers regarding all HR-relevant decisions, in line with UK Employment Law, HR policies and procedures (local and global). e.g. recruitment, restructuring, business re-organisation, compensation and benefits, disciplinary procedures, grievances, pension funds, cost control, diversity, equal opportunities, etc.; Annual salary reviews, performance appraisal process, salary surveys, retention plan, monitoring market trends, selection of providers, employee relations management, strategic headcount planning, special projects, mandatory training, court cases and legal issues , collective dismissal procedures, TUPE, upgrade of local HR procedures. Assisting the Global HR Business Partner for Markets in carrying out strategic thinking, headcount allocation, strategic advice, monitoring global Group and external developments on a daily basis. Day to day HR support and administration, e.g. grievances, disciplinaries, maternity leave, paternity leave, sick leave, holiday entitlement, sabbatical, references, etc. Close collaboration with the rest of the HR Team. This role is easy to commute to being 5 minutes from Moorgate Tube Station. The Benefits: Pension Private Healthcare Travel and Dental Cover To discuss this HR Consultant role please contact Darren Kelly at The Synergy Group on 020 7556 9308 or email your CV via the link. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/hr-consultant--city-of-london-djkhrcon-(1) Synergy Group Wed, 28 Jul 2010 16:00:05 GMT http://synergygrp.contentedmanagement.co.uk/14612 An exciting opportunity has arisen for a HR Consultant to join an Investment Bank based in the Heart of the City of London working on a 6 month contract. The Role: The successful HR Consultant will provide all HR related services to London based employees within Equities, FX and Rates, Global Trade Support, and Research. Liaise with Head Office and Global CIB HR team on a daily basis in relation to projects, common processes and procedures, approvals, headcount implementation, restructuring / upgrade targets. Key Responsibilities: The successful HR Consultant will provide day to day HR service to all employees and managers within the relevant client group, including any managers on a global level responsible for London employees; Strategic advice to Department Managers regarding all HR-relevant decisions, in line with UK Employment Law, HR policies and procedures (local and global). e.g. recruitment, restructuring, business re-organisation, compensation and benefits, disciplinary procedures, grievances, pension funds, cost control, diversity, equal opportunities, etc.; Annual salary reviews, performance appraisal process, salary surveys, retention plan, monitoring market trends, selection of providers, employee relations management, strategic headcount planning, special projects, mandatory training, court cases and legal issues , collective dismissal procedures, TUPE, upgrade of local HR procedures etc; Assisting the Global HR Business Partner for Markets in carrying out strategic thinking, headcount allocation, strategic advice, monitoring global Group and external developments on a daily basis etc.; Day to day HR support and administration, e.g. grievances, disciplinaries, maternity leave, paternity leave, sick leave, holiday entitlement, sabbatical, references, etc. Close collaboration with the rest of the This role is easy to commute to being 5 minutes from Moorgate Tube Station. The Benefits: Pension Private Healthcare Travel and Dental Cover To discuss this HR Consultant role please contact Darren Kelly at The Synergy Group on 020 7556 9308 or email your CV via the link. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/hr-consultant--city-of-london-djkhrcon Synergy Group Wed, 28 Jul 2010 16:00:03 GMT http://synergygrp.contentedmanagement.co.uk/14611 An experienced Personal Assistant is required to join our Banking client in the City of London. Acting as Personal Assistant to the Directors within the Securitisation Department as well as providing team secretarial support within this leading Investment Bank, the successful PA will be carrying out Personal Assistant duties such as time/diary management, travel arrangements, organising meetings and events & producing PowerPoint presentations to the Directors. The PA will be providing secretarial support for the Securitisation team; managing team diary, travel, expenses, invoicing, recoverable expenses and other departmental administration duties Handling telephone enquiries, taking messages and trouble shooting calls; liaising with Munich team secretary, external clients and internal departments Assisting team members with other ad-hoc administration duties as required. Pro active filing and organisation capabilities for busy teams. If you have experience of working as PA within an Investment Bank, please send us your CV urgently. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/experienced-personal-assistant-(banking)-city-of-london-djkbanking56989524 Synergy Group Tue, 27 Jul 2010 14:53:59 GMT http://synergygrp.contentedmanagement.co.uk/14602 An experienced HR Consultant is required for a 6 month contract working within an internationally recognised Investment Bank, based in the heart of the City. To provide all HR related services to London based employees within Equities, FX and Rates, Global Trade Support, and Research. Liaise with Head Office and Global CIB HR team on a daily basis in relation to projects, common processes and procedures, approvals, headcount implementation, restructuring / upgrade targets. Key Responsibilities/Accountabilities: The successful HR Consultant will provide day to day HR service to all employees and managers within the relevant client group, including any managers on a global level responsible for London employees; Strategic advice to Department Managers regarding all HR-relevant decisions, in line with UK Employment Law, HR policies and procedures (local and global). e.g. recruitment, restructuring, business re-organisation, compensation and benefits, disciplinary procedures, grievances, pension funds, cost control, diversity, equal opportunities, etc.; Annual salary reviews, performance appraisal process, salary surveys, retention plan, monitoring market trends, selection of providers, employee relations management, strategic headcount planning, special projects, mandatory training, court cases and legal issues , collective dismissal procedures, TUPE, upgrade of local HR procedures etc; Assisting the Global HR Business Partner for Markets in carrying out strategic thinking, headcount allocation, strategic advice, monitoring global Group and external developments on a daily basis etc.; Day to day HR support and administration, e.g. grievances, disciplinaries, maternity leave, paternity leave, sick leave, holiday entitlement, sabbatical, references, etc. Close collaboration with the rest of the HR Team. Responsible for Headcount Reporting In depth knowledge of HR practice and procedure, including sound understanding of UK employment law is essential for this role. Qualifications/Training CIPD part qualified / qualified or with other relevant degree Previous Experience Extensive practical experience of applying HR theories to a work place situation within a Blue Chip Banking or Finance environment. For more information on this exciting and diverse role, please send your CV urgently. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/hr-consultant-city-of-london-djkhrcon Synergy Group Tue, 27 Jul 2010 14:00:01 GMT http://synergygrp.contentedmanagement.co.uk/14599 An experienced Banking Team Leader is required to join a City based Business Bank within their Retail Operations department. Salary: £28,000 - £32,000 dependent on experience The successful candidate will assist the operations team to provide overall excellent customer service, process all written communications from Retail Customers and to manage regular data clean ups. Daily responsibilities include; * Day to day supervision of maintenance team within Retail Ops * Manage team performance. Ensure relevant KPI's are met * Performance management (quality measures, 121's. appraisals, objectives setting) * To ensure that accounts are opened in line with procedures and within agreed timelines * Understand the typical queries from clients & identify processes for the administrators to deal with these effectively. Assist with more complex queries. * Reporting as required on team activity/statistics * Keep up to date on all relevant compliance/regulatory issues relating to compliance and ensure that the team is aware of any changes to work practises * Coordinate Ad-hoc project work, e.g. data clean-ups * Staff development through coaching and mentoring Skills and experience required; * Experience of drafting and reviewing client correspondence within financial services. * Experience of working in a customer focused organisation. * Working knowledge of MS Office (Work, Excel, Outlook etc) * Experience of mentoring/supervising the work of more junior members of staff. * Minimum 5 GCSEs A-C (including English and Maths) and 2 A Levels or equivalent If you have the skills and experience gained from a similar role within banking/ financial services then please do send us your CV for consideration. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/banking-team-leader---retail-operations-city-of-london-bankingteamleader Synergy Group Mon, 26 Jul 2010 12:00:01 GMT http://synergygrp.contentedmanagement.co.uk/14588 A City based Business Bank seeks experienced Customer Service and Operations Administrators to join them for a fixed term contract until 31st December 2010. Salary: circa £23,000 (pro rata) The successful candidates will join the current UK Retail Division and service a large number of existing customers through a combination of a telephony service, postal service and operational processing. The UK Retail's primary focus is on direct savings. Key tasks include; * Responding to clients via the telephone, dealing with around 40 calls in a day with enquiries surrounding bank statements, certificates of interest, balance enquiries, account enquiries and similar * Responding in writing to clients requests to a range of requests such as account opening, confirmation of transactions and similar * Accurate static data changes such as change of address, taxation and data clean up projects Skills and experience required; * Experience in banking/ financial services in a busy customer services environment * Data entry and static data amendment experience * Experience of drafting and reviewing customer correspondence * Telephone based customer service experience Qualifications required; * Min 2 A levels or equivalent education is essential (including Maths and English at GCSE or equivalent) Candidates must be able to commit to the fixed term contract up until 31st December 2010, and to be able to work a shift rotation between 08.00 - 20.00hrs (Monday to Friday.) If you can commit to the above, and have the relevant skills and experience gained from a similar role before please send us your CV now. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/banking-customer-service-and-operations-administrators-city-of-london-13456lg-(3) Synergy Group Thu, 22 Jul 2010 14:00:06 GMT http://synergygrp.contentedmanagement.co.uk/14565 A City based Business Bank seeks experienced Customer Service and Operations Administrators to join them for a fixed term contract until 31st December 2010. Salary: circa £23,000 (pro rata) The successful candidates will join the current UK Retail Division and service a large number of existing customers through a combination of a telephony service, postal service and operational processing. The UK Retail's primary focus is on direct savings. Key tasks include; * Responding to clients via the telephone, dealing with around 40 calls in a day with enquiries surrounding bank statements, certificates of interest, balance enquiries, account enquiries and similar * Responding in writing to clients requests to a range of requests such as account opening, confirmation of transactions and similar * Accurate static data changes such as change of address, taxation and data clean up projects Skills and experience required; * Experience in banking/ financial services in a busy customer services environment * Data entry and static data amendment experience * Experience of drafting and reviewing customer correspondence * Telephone based customer service experience Qualifications required; * Min 2 A levels or equivalent education is essential (including Maths and English at GCSE or equivalent) Candidates must be able to commit to the fixed term contract up until 31st December 2010, and to be able to work a shift rotation between 08.00 - 20.00hrs (Monday to Friday.) If you can commit to the above, and have the relevant skills and experience gained from a similar role before please send us your CV now. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/banking-customer-service-and-operations-administrators-city-of-london-13456lg-(2) Synergy Group Wed, 21 Jul 2010 10:00:01 GMT http://synergygrp.contentedmanagement.co.uk/14543 A City based Business Bank seeks experienced Customer Service and Operations Administrators to join them for a fixed term contract until 31st December 2010. Salary: circa £23,000 (pro rata) The successful candidates will join the current UK Retail Division and service a large number of existing customers through a combination of a telephony service, postal service and operational processing. The UK Retail's primary focus is on direct savings. Key tasks include; * Responding to clients via the telephone, dealing with around 40 calls in a day with enquiries surrounding bank statements, certificates of interest, balance enquiries, account enquiries and similar * Responding in writing to clients requests to a range of requests such as account opening, confirmation of transactions and similar * Accurate static data changes such as change of address, taxation and data clean up projects Skills and experience required; * Experience in banking/ financial services in a busy customer services environment * Data entry and static data amendment experience * Experience of drafting and reviewing customer correspondence * Telephone based customer service experience Qualifications required; * Min 2 A levels or equivalent education is essential (including Maths and English at GCSE or equivalent) Candidates must be able to commit to the fixed term contract up until 31st December 2010, and to be able to work a shift rotation between 08.00 - 20.00hrs (Monday to Friday.) If you can commit to the above, and have the relevant skills and experience gained from a similar role before please send us your CV now. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/banking-customer-service-and-operations-administrators-city-of-london-13456lg-(1) Synergy Group Fri, 16 Jul 2010 10:00:01 GMT http://synergygrp.contentedmanagement.co.uk/14509 A City based Business Bank seeks experienced Customer Service and Operations Administrators to join them for a fixed term contract until 31st December 2010. Salary: circa £23,000 The successful candidates will join the current UK Retail Division and service a large number of existing customers through a combination of a telephony service, postal service and operational processing. The UK Retail's primary focus is on direct savings. Key tasks include; * Responding to clients via the telephone, dealing with around 40 calls in a day with enquiries surrounding bank statements, certificates of interest, balance enquiries, account enquiries and similar * Responding in writing to clients requests to a range of requests such as account opening, confirmation of transactions and similar * Accurate static data changes such as change of address, taxation and data clean up projects Skills and experience required; * Experience in banking/ financial services in a busy customer services environment * Data entry and static data amendment experience * Experience of drafting and reviewing customer correspondence * Telephone based customer service experience Qualifications required; * Min 2 A levels or equivalent education is essential (including Maths and English at GCSE or equivalent) Candidates must be able to commit to the fixed term contract up until 31st December 2010, and to be able to work a shift rotation between 08.00 - 20.00hrs (Monday to Friday.) If you can commit to the above, and have the relevant skills and experience gained from a similar role before please send us your CV now. http://synergygrp.contentedmanagement.co.uk/jobs/banking-jobs/banking-customer-service-and-operations-administrators-city-of-london-13456lg Synergy Group Fri, 09 Jul 2010 08:00:04 GMT http://synergygrp.contentedmanagement.co.uk/14447