Payroll FAQs

Commonly asked questions about our Payroll services answered here.

How do I obtain timesheets?
You can request a blank timesheet by emailing Payroll. You will receive an email that contains a blank timesheet as an attachment. Alternatively, you can download a timesheet from our site. Advice on how to fill out your Synergy Time Sheet is available here.

What if I do not have access to e-mail/Internet?
Please call your consultant and they will arrange for a timesheet to be sent out to you.

When does my timesheet need to reach the Payroll team and when will it be paid?
If your timesheet is received by 5pm on Tuesday then you will be paid on Friday (PAYE Contractors). If you work through a Limited Company, you will need to submit your timesheet by 5pm on Tuesday accompanied by an invoice or a self-billing document. Please note that Bank Holidays and other special occasions sometimes affect our payroll timetable.

How will I know if my timesheet has been received?
Ensure that you print a fax report from your fax machine so that you know your timesheet has been received.

How will I receive my payslip?
We will send your payslips by post. Please ensure that your consultant has your correct contact details on record. If you are working through a Ltd company administered on your behalf, then you should provide us with the Ltd company’s address.

When will I receive my payslip?
For Friday payment, payslips are posted on Thursday 1st class to your address. There is no need to contact us to confirm your total payment amount as the payment advice will contain all the details.

How will the payment be made?
Our standard method of payment is by BACS.

What do I do if I have not received a payslip?
Payslips are always sent out 1st class if sent by post. If you have not received them after a few days, please contact Payroll. A copy of the requested payslip can be posted 1st class to you.

I have a query on my pay, how do I resolve it?
Please contact Payroll with the week ending date of the payment you wish to query. All this information is located on your payslip. Please note that due to the Data Protection Act, you may be asked a few security questions to verify your identity.

My tax appears to be incorrect, what do I do?
If you believe your tax code is incorrect or do not understand the figures, please contact the Inland Revenue and they will be able to assist you.

What is our tax office phone number, reference and address?
Phone: 0845 3000 627
Ref: 951/SY46 for Synergy candidates
Ref: 951/RZ24857 for Malla candidates
Address: Chapel Wharf Area, Trinity Bridge House, 2 Dearmans Place, Salford M3 5BS
Remember to quote your National Insurance number when making any enquiries with the Inland Revenue.

I am leaving, and need a P45, how do I request one?
In the first instance please contact your consultant at The Synergy Group. Your consultant will be able to request the P45 on your behalf but please give them as much notice as you possibly can.

I am a Limited Company – what details do you need from me?
We require the following:

  • Certificate of Incorporation
  • Copy of VAT certificate if applicable
  • Ltd Company Bank details

Please note: We are unable to make any Ltd Company payments into a personal bank account. If you need any further information please contact Payroll.

Can I work for you as Self-Employed?
Our policy is not to engage self-employed workers on our payroll to ensure we are compliant with IEMRC regulations for withholding of income tax and NICs.

Can I get paid if I am sick?
Yes, we do pay statutory sickness pay if you meet the criteria specified by the Government. Click here for more information on statutory sick pay. This only applies to PAYE workers.

Can I get paid maternity leave?
Yes – again, we do pay statutory maternity pay if you meet the Government specified criteria. Click here for more details. This only applies to PAYE workers.

How do I know what my tax code is?
1. Your tax code determines how your income tax deduction is calculated. If we do not receive a P46 or P45 your default tax code will be BR meaning your gross is taxed at 20%.
2. If you submit a P45 the tax code indicated is what is used.
3. If you submit a P46 indicating that this is your only job the personal allowance code is used i.e. 647L for 2010/2011.

Will I get paid holiday?
PAYE contractors can accrue holiday entitlement, which will enable you to book and be paid for up to 28 days holiday per year. In all cases, please check with your consultant. From the 1st of April 2009 the statutory holiday entitlement increased to a minimum of 5.6 weeks for a full-time worker (28 days). Bank and public holidays may be included in the 28 day allowance.

Accrued Holiday Pay / Rolled-up Holiday Pay
From 1st April 2009 in line with new legislation; all new contracts provided by The Synergy Group will cease to include Rolled up Holiday Pay as an option. This will be replaced by the Accrued Holiday system. Every worker – whether part-time or full-time – covered by these regulations is entitled to 5.6 weeks paid holiday (28 days if you work a five day week).