Payroll FAQs
Commonly asked questions about our Payroll services answered here
How do I obtain timesheets?
You can request a blank timesheet by emailing Payroll. You will receive an email that contains a blank timesheet as an attachment. Alternatively, you can download a timesheet from our site. Advice on how to fill out your Synergy Time Sheet is available here.
What if I do not have access to e-mail/Internet?
Please call your consultant and they will arrange for a timesheet to be sent out to you.
When does my timesheet need to reach the Payroll team and when will it be paid?
If your timesheet is received by 5pm on Tuesday then you will be paid on Friday. Please note that Bank holidays and other special occasions sometimes affect our payroll timetable.
How will I know if my timesheet has been received?
Ensure that you print a fax report from your fax machine so that you know your timesheet has been received.
How will I receive my payslip?
We will send your payslips by post. Please ensure that your consultant has your correct contact details on record. If you are working through a Ltd company administered on your behalf, then you should provide us with the Ltd company’s address.
When will I receive my payslip?
For Friday payment, payslips are posted on Thursday 1st class to your address. There is no need to contact us to confirm your total payment amount as the payment advice will contain all the details.
How will the payment be made?
Our standard method of payment is by BACS.
What do I do if I have not received a payslip?
Payslips are always sent out 1st class if sent by post. If you have not received them after a few days, please contact Payroll. A copy of the requested payslip can be posted 1st class to you.
I have a query on my pay, how do I resolve it?
Please contact Payroll with the week ending date of the payment you wish to query. All this information is located on your payslip. Please note that due to the Data Protection Act, you may be asked a few security questions to verify your identity.
My tax appears to be incorrect, what do I do?
If you believe your tax code is incorrect or do not understand the figures, please contact Payroll. We will liaise with the Inland Revenue for you if necessary.
What is our tax office phone number, reference and address?
Phone: 0845 3000 627 Ref: 951SY46
Address: Chapel Wharf Area, Trinity Bridge House, 2 Dearmans Place, Salford M3 5BS
Remember to quote your National Insurance number when making any enquiries with the Inland Revenue.
I am leaving, and need a P45, how do I request one?
Upon completing your assignment, your P45 will then be sent out to your home address, providing all your timesheets up to your leaving date have been processed. Please allow five working days for receipt.
I am a Limited Company – what details do you need from me?
We require the following:
- Certificate of Incorporation
- Copy of VAT certificate if applicable
- Ltd Company Bank details
Please note: We are unable to make any Ltd Company payments into a personal bank account. If you need any further information please contact Payroll.
Can I work for you as Self-Employed?
Our policy is not to engage self-employed workers on our payroll to ensure we are compliant with IEMRC regulations for withholding of income tax and NICs.
Can I get paid if I am sick?
Yes, we do pay statutory sickness pay if a temp qualifies:
1. Qualify criteria working for sickness up to 7 days.
2. Payable after the 4th day of sickness. Medical evidence must be produced in all cases.
3. Only payable if average earnings are over £8900 GBP for 2005/2006 tax year.
4. Payable at £68.20 / week or pro rata to a day where applicable.
Can I get paid maternity leave?
Yes, we do pay statutory maternity pay if a temp qualifies:
1. You qualify if you have been engaged with The Synergy Group in continuous service for 26 weeks up to and including the 15th week before expected week of birth.
2. You give us 28 days notice.
3. Provide evidence of pregnancy.
4. Your earnings are above £8900 GBP for 2005/2006 tax year.
How do I know what my tax code is?
1. Your tax code determines how your income tax deduction is calculated. If we do not receive a P46 or P45 your default tax code will be BR meaning your gross is taxed at 22%.
2. If you submit a P45 the tax code indicated is what is used.
3. If you submit a P46 indicating that this is your only job the personal allowance code is used i.e. 522L for 2007/2008.
Will I get paid holiday?
Candidates will need to check with their consultant whether holiday pay is included in their rate. In some instances, contractors may not be entitled to holiday e.g. if the employee is paid inclusive rather than accrued they will still be PAYE but will not be entitled to holiday. PAYE contractors can in some cases accrue holiday entitlement, which will enable you to book and be paid for up to 24 days holiday per year. In all cases, please check with your consultant.